We have upgraded our main website to SSL to keep up with modern standards and to make sure that transactions are fully secured. A side-effect of this is that our software activation URL has changed. We have fixed this in connectCAD 2017 and 2016 but earlier versions now do not activate from within the software.
In connectCAD 2015 for example you will find that the Get Licence button takes you to this URL
The highlighted part will be different on each system. To activate connectCAD 2015 and earlier you now have to edit the URL as follows:
i.e. replace the ‘code’ parameter with the one from your system. This will take you to the activation form where you can enter your details and serial number.
We respect the need sometimes to activate old software in order to access documents so we will always support this. But it would be a poor use of our resources to rebuild and test versions going back more than 2 years.
If you are still using connectCAD 2015 or earlier it’s definitely time to upgrade! There is so much in our latest version. So do contact us for a special upgrade price.
With a brand new MacBook Pro and connectCAD + Vectorworks 2017 Kelly Lichtenwalt was on his way to designer’s nirvana.
But then just after he installed connectCAD Vectorworks began to crash on launch. Here at connectCAD we went on red alert suspecting a hitch with the latest Mac OS. But it was a setting that caused the problem. Kelly found the issue and tell the story:
With the new MacOS, they ask you if you want to access your iCloud Drive. I was in a hurry and checked YES or whatever during the setup of the laptop.
Instead of your files being saved to the desktop for installation (or any files for that matter), they were being saved to my desktop "in the cloud" behind the scenes.
That was full (being that I have a ton of files). So ‘Write Access’ to that file was turned off because my iCloud Drive was full. No more space to write to.
I un-did the “sync desktop and documents folders” in iCloud, and re-downloaded the files to my actual hard drive desktop (after a few trips to google. Apple makes this pretty impossible to see if your laptop is constantly online.)
I didn’t catch it until I couldn’t see my desktop files. Because I was in the Bowels of an equipment room with no network access. Then it clicked.
Re-downloaded, re-installed, re-started Vectorworks.
See photos attached for what to un-check either before you install, or after you can’t install:
The short answer is you can not install your software if you set up your Mac’s iCloud to automatically sync documents and desktop to the cloud AND you have a lot of files, and your iCloud Drive fills up immediately AND then you try and install your software from your totally full iCloud account. Even though you can un-zip, and add it as a third party plugin, as soon as you re-launch Vectorworks, it tries to write to that folder and crashes out (my hypothesis).
Didn’t have the heart to see if the install would work with a NOT full iCloud Drive. I JUST figured this out. Hope it helps somebody else.
Our thanks to Kelly for sharing this.
To help us track down problems with connectCAD activation we’ve added some error codes to the About connectCAD dialog.
Here’s what to do if you see them.
Error 1 – the licence file is corrupted – get a new licence file and install it.
Error 2 – the licence is for another computer – get a new licence file and install it.
Error 3 – your licence does not entitle you to use this version – contact us.
Error 4 – you are probably using the wrong serial number – check your order page for the correct serial number, get a new licence and install it.
We’ve done some changes to our licence verification systems and ran into a problem on Windows systems. In the end it was a Vectorworks platform difference and we have worked around it.. So if you are running a build number lower than 5583 please re-download and install connectCAD2015_1_3, and activate it from the About connectCAD menu.