The purpose of this document is to explain to you how we process any personal data we keep and what you rights are concerning this data.
What data do we keep?
As a visitor to our site your IP address is logged by our web hosting provider for security purposes. This is done to help prevent malicious intrusions.
We also collect statistical data concerning the usage of our site which includes computer type, browser versions, location of your IP address etc. This data is anonymous and not linked to you as a person.
When you register as a user, we collect the data you give us on our registration form.
Registration is optional, but if you decide to register as an end-user of our products it makes it easier for us to inform you of developments.
When you enter a help ticket in our helpdesk we store the information you give us including any files or screenshots you send us to help us identify and solve the problem.
How do we store your data?
Your data is stored at a secure data centre managed by our web hosting provider.
How do we use your data?
We use the statistics and usage patterns of our site to help us improve the quality of our service to you.
We use the registration data to identify you as a legitimate end-user (or potential end-user) of our products to give you access to the information you need in order to use them.
We may from time to time communicate with you to inform you of significant and useful developments in our product line.
The legal basis for collecting this data
Protection of our vital interests:
Since we are responsible for the security of your data we have to take measures to ensure that this data is not compromised.
As part of a contract:
As an end-user of our products either you or the company you work for has a contract with us for support. We need to communicate with you as part of the fulfilment of our obligations under this contract.
# With your consent:
You allow us to use this data. Prior to the existence of a contract between us and your company or yourself, we often provide access to our support website to allow you to familiarise yourself with our products and services.
During registration we ask for your consent to keep and use your data to keep you up to date with our products and services. You may withdraw your consent at any time.
When you submit a request for support through our helpdesk we ask for your consent to retain this data in order to assist you ands to improve our products and services.
Your rights concerning your data
At any time you may ask us for a complete copy of any personal data we hold on you. On our support website we provide access to this data on your profile page. And you can see all data submitted to our helpdesk by entering your email address in the helpdesk form.
You may request corrections to your personal data if needed and most of these can be made by editing your profile.
You can ask us to delete your data. But be aware that in this case we will not be able to provide you with support for our products.
The protection of your privacy is of great importance to us. So please do contact us if you have any concerns regarding your personal data and our support website.